NAOS Solutions

Hybrid work models aren’t a new concept. They can be traced back to the 1960s in Germany, when “flextime” was introduced, and the 1970s in the US when telecommuting became mainstream. Fast-forward to today, hybrid work models have become the global norm, including in Egypt and the MENA region. The 2020 pandemic outbreak accelerated this...

Are your customer service costs eating into your profits? You’re not alone. Many businesses outsource their customer service tasks to call center services because of their cost-cutting potential.  Companies can save over 55% on costs by outsourcing call center services. With Egypt’s call center industry growing at a 5% rate every year, this is the perfect...

The Egyptian business landscape is shifting. Gone are the days of static, in-house HR departments struggling to keep up with: the economic uncertainty, changing labor laws,  and the ever-present challenge of efficient scaling.  The solution? Outsourcing HR. This isn’t just a passing trend. The global HRO market is booming, projected to reach $46 billion by...

In today’s digital age, where customer expectations are higher than ever, effective Customer Interaction Management (CIM) is a cornerstone of successful business strategies.  Calabrio’s report suggests that 97% of customers believe customer loyalty depends on customer service interactions. CIM is an increasingly outsourced core function to contact centers. Their expert teams address customer concerns promptly...