Train your teams

1. Diagnose your teams
2. Train and validate acquisitions
3. Coach your teams
4. Propose the most adapted tools and make your teams adopt them

train-your-teams

“The real voyage of discovery consists not in seeking new lands,
but in seeing with new eyes.”
Marcel Proust

1. Diagnose your teams

  • Analyze the strengths and weaknesses of your teams
  • Measure the gap between the present situation and the ideal one
  • Analyze proposed solutions to reduce the gap (delay, time, budget) and choose the best alternative

2. Train and validate acquisitions 

  • Update team knowledge, upgrade their behavior, attitudes and know-how
  • Train your teams in the fundamentals and best practices of customer relations
  • Train your teams to improve their competencies
  • Train your teams in communicating perfectly
  • Ensure that the topics of your trainings are understood and put into practice

3. Coach your teams

  • Permanently coach your teams to maintain their motivation at the highest level

4. Propose the most adapted tools and make your teams adopt them

  • Use “serious games” adapted to your company that help your teams to develop their competencies in the specific steps of the professional process (for example, body language, refocusing a meeting or improving closing techniques) to give them confidence and every chance to succeed
  • Develop an e-learning platform adapted to your company to train your staff and reduce costs)