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“The real voyage of discovery consists not in seeking new lands,
but in seeing with new eyes.”
Marcel Proust
1. Diagnose your teams
- Analyze the strengths and weaknesses of your teams
- Measure the gap between the present situation and the ideal one
- Analyze proposed solutions to reduce the gap (delay, time, budget) and choose the best alternative
2. Train and validate acquisitions
- Update team knowledge, upgrade their behavior, attitudes and know-how
- Train your teams in the fundamentals and best practices of customer relations
- Train your teams to improve their competencies
- Train your teams in communicating perfectly
- Ensure that the topics of your trainings are understood and put into practice
3. Coach your teams
- Permanently coach your teams to maintain their motivation at the highest level
4. Propose the most adapted tools and make your teams adopt them
- Use “serious games” adapted to your company that help your teams to develop their competencies in the specific steps of the professional process (for example, body language, refocusing a meeting or improving closing techniques) to give them confidence and every chance to succeed
- Develop an e-learning platform adapted to your company to train your staff and reduce costs)
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