Manage your multichannel customer relationship

1. Improve the multichannel hotline or customer service in your company
2. Animate and moderate your websites, blogs, forums, and increase your presence on social networks

manage-your-multichannel-customer-relationship

“Show me your clients’ experience and I will tell you who you are…”

1. Improve the multichannel hotline or customer service in your company

  • Prepare multichannel contacts: harmonize all your sales messages, update your contact history and centralize contacts. Manage the complementarities of all channels
  • Listen to your clients and prospects and answer their questions 24/7/365 thanks to a multichannel Premium Service, integrating assistance by phone, e-mail, chats, videos
  • Nurture clients who have recently purchased and transform them into ambassadors of your brand
  • Contact clients and prospects more often, at minimum expense: inform them of promotions, new products, invite them to participate in your events
  • Identify clients who are about to quit and retain them
  • Accompany your clients in their customer experience

2. Animate and moderate your websites, blogs, forums, and increase your presence on social networks

  • Answer all questions on your website in real time
  • Moderate unwelcome comments
  • Use social networks to multiply your contacts
  • Improve your reputation and increase awareness of your image, get people talking about your company, create a buzz around your events
  • Verify your e-reputation