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“Show me your clients’ experience and I will tell you who you are…”
1. Improve the multichannel hotline or customer service in your company
- Prepare multichannel contacts: harmonize all your sales messages, update your contact history and centralize contacts. Manage the complementarities of all channels
- Listen to your clients and prospects and answer their questions 24/7/365 thanks to a multichannel Premium Service, integrating assistance by phone, e-mail, chats, videos
- Nurture clients who have recently purchased and transform them into ambassadors of your brand
- Contact clients and prospects more often, at minimum expense: inform them of promotions, new products, invite them to participate in your events
- Identify clients who are about to quit and retain them
- Accompany your clients in their customer experience
2. Animate and moderate your websites, blogs, forums, and increase your presence on social networks
- Answer all questions on your website in real time
- Moderate unwelcome comments
- Use social networks to multiply your contacts
- Improve your reputation and increase awareness of your image, get people talking about your company, create a buzz around your events
- Verify your e-reputation
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